DEMO SCENARIOS
Trigger a complete test-mode recovery workflow.
Detect
→Diagnose
→Decide
→Intervene
→Measure
Insufficient Funds (Voice Call)
A high-value cart fails. The agent calls in Telugu via Sarvam AI, secures a promise to pay, and marks the case for follow-up.
failed→
Telugu Call→
promise→
case updated
Expected Outcome:Agent calls customer, records promise, and updates recovery status.
Bank Downtime
A payment fails due to issuer bank downtime. The agent identifies this and suppresses all customer contact to avoid frustration.
payment.failed→
downtime matched→
contact suppressed
Expected Outcome:Case opens but no call is sent. Awaits background resolution.
No Answer / Escalation
Customer does not answer the Sarvam call. System increments attempt counter and queues second attempt or escalation.
call no_answer→
increment attempt→
escalate
Expected Outcome:Second failed attempt triggers human escalation.
Customer Opt-out (DND)
During a voice call, the customer says 'Do not contact me'. Automation halts immediately.
contact→
DND recorded→
blocked
Expected Outcome:Customer marked DND. Status set to closed_optout. All queued calls cancelled.
Sarvam Provider Failure
The Sarvam AI API times out or fails. The system gracefully requests manual payment-link follow-up.
voice fails→
audit error→
manual link required
Expected Outcome:Voice call marked failed. Manual payment-link follow-up required.